We ship within Singapore only. Orders are dispatched within 2 business days of payment and typically arrive within 1–3 business days after dispatch. Tracking details are shared via email once dispatched.
Unopened packs can be returned within 7 days of delivery for a full refund. Opened or partially used packs cannot be returned for hygiene reasons.
Quality issues (damaged packaging, wet or compromised litter) are covered unconditionally — contact us within 48 hours of delivery with photos and we will replace or refund.
Reply to your order confirmation email or message us on WhatsApp with your order number. We'll arrange a collection time and issue a refund via your original payment method within 5 business days of receiving the return.
Refunds are processed through Stripe back to the original card, PayNow, or GrabPay account. Bank posting times vary by issuer (usually 3–10 business days).
Email orders@lith.famlab.app or reach out via WhatsApp from the LITH homepage.
← Back to LITH